When it comes to revenue cycle, a patient-centric culture is the future. By the way, make sure you include your employees in that philosophy and understand how technology can help get there.
The dominant themes emerging from HIMSS18 when it comes to revenue cycle were all about putting the patient first and recognizing that it’s people driving your revenue cycle operations.

http://www.healthcareitnews.com/news/himss18-revenue-cycle-recap-patient-centric-approach-takes-communication-and-flexibility